Terms and Conditions – 288 Wine Gaming Platform Pakistan

1 Acceptance of Terms

By accessing or using the 288 Wine platform — whether through the website, the mobile app or any other means — you confirm that you have read, understood and agreed to these Terms and Conditions in full. These terms apply to all users, including registered account holders and visitors who browse without registering.

If you are registering on behalf of another person or if a third party is directing you to use the platform, you represent and warrant that you have the authority to bind that person to these terms. 288 Wine reserves the right to update or modify these terms at any time. Updates will be communicated through the platform, and continued use after any such update constitutes acceptance of the revised terms.

2 Eligibility & Account Registration

To open an account on 288 Wine, you must meet all of the following requirements without exception:

• You must be at least 18 years of age. The platform is strictly for adults. Any person under 18 is prohibited from registering or using any part of the service.
• You must be a real individual — corporate entities, bots and automated accounts are not permitted.
• You may hold only one account. Duplicate accounts are not allowed and will be closed. Any balances associated with duplicate accounts may be forfeited.
• All personal details provided during registration — including your name, date of birth, contact number and payment information — must be accurate. You will be required to verify your identity before withdrawals are processed.
• You must not be listed on any self-exclusion register or have been previously banned from the platform under any account.

288 Wine reserves the right to request identity verification documents at any point. This includes but is not limited to a CNIC (Computerised National Identity Card), proof of address and payment method verification. Failure to provide requested documentation within the timeframe specified may result in account suspension.

3 Account Security

You are responsible for maintaining the confidentiality of your login credentials at all times. Your username and password should not be shared with any other person under any circumstances. 288 Wine will never ask for your password via email, chat or any other channel.

You are fully responsible for all activity that occurs under your account, whether carried out by you or by a third party accessing your account as a result of your failure to keep your credentials secure. If you suspect that your account has been accessed without your authorisation, you must contact support immediately and change your password.

• Use a strong, unique password for your 288 Wine account that you do not use on any other platform.
• Log out of your account after each session, particularly when using a shared or public device.
• Do not save your login details in a browser on a shared device.
• Contact support at once if you receive any suspicious communication purporting to be from 288 Wine.

4 Deposits & Withdrawals

All transactions on 288 Wine are conducted in Pakistani Rupees (PKR). The platform supports deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets. The availability of specific payment methods may vary and is subject to change without prior notice.

Deposits: The minimum deposit amount is displayed in the cashier section at the time of transaction. Deposits are processed promptly and are typically reflected in your account balance within a few minutes, depending on your payment provider. 288 Wine does not charge a platform fee on deposits, though your bank or mobile money provider may apply their own standard charges.

Withdrawals: Withdrawals can only be made to a payment method that matches the name on your 288 Wine account. Before your first withdrawal is processed, you must complete identity verification. Withdrawal processing times vary by method — JazzCash and Easypaisa withdrawals are typically among the fastest, while bank transfers follow standard interbank timelines.

• Withdrawals will only be processed once any applicable bonus wagering requirements have been met in full.
• The platform reserves the right to carry out additional security checks before processing any withdrawal.
• Withdrawal requests may be reviewed for fraud prevention purposes. Suspicious activity may result in a withdrawal being delayed or declined pending investigation.
• Funds deposited via a specific method will generally be returned to that same method where operationally possible.

5 Bonuses & Promotions

288 Wine offers various promotional incentives including welcome bonuses, reload offers, free spins, cashback and cricket-specific boosts during PSL and major T20 tournaments. All bonuses are subject to the specific terms attached to each promotion, which will be stated clearly at the point of opt-in.

The following general rules apply to all bonuses on the platform unless a specific promotion states otherwise:

• Wagering requirements: All bonus funds are subject to a wagering requirement that must be completed before any associated winnings can be withdrawn. The applicable wagering multiplier is stated in each bonus's individual terms.
• Eligible games: Not all games contribute equally to wagering requirements. Slots typically contribute at a higher rate than live casino or sports betting markets. Contribution rates are listed in each promotion's terms.
• Expiry: Bonuses expire after the period stated in the individual promotion terms. Uncompleted wagering requirements or unused bonus funds will be forfeited upon expiry.
• One bonus at a time: In most cases, only one bonus can be active at a time. Check the specific terms before opting in to a new promotion while a previous bonus is still active.
• Abuse: Any attempt to exploit bonus structures through irregular wagering patterns, the use of multiple accounts or coordinated betting will result in bonus cancellation and may lead to account closure.

6 Gameplay Rules

All games available on the 288 Wine platform — including slots, live casino tables, sports betting markets and table games — are governed by their respective game rules, which are available within each game or market. In the event of any conflict between game-specific rules and these general terms, the game-specific rules take precedence for that particular game.

For sports betting, all markets are settled according to the official result as determined by the relevant governing body. In cricket, this means the result as declared by the International Cricket Council (ICC), Pakistan Cricket Board (PCB) or the relevant domestic board for PSL and domestic fixtures. For other sports, the equivalent governing body's official result applies.

• Bets placed on an event that has already commenced may be voided at the platform's discretion.
• In the event of a technical fault during gameplay, the platform reserves the right to void bets placed during the affected period.
• Winnings resulting from a software error or obvious pricing mistake may be cancelled without notice.
• Live in-play betting markets are subject to suspension and price changes at any time during an event.

7 Prohibited Conduct

The following activities are strictly prohibited on the 288 Wine platform. Engaging in any of the following may result in immediate account suspension, forfeiture of balances and a permanent ban:

• Using automated software, bots, scripts or any other form of artificial intelligence to interact with the platform.
• Opening more than one account or assisting another person in circumventing the single-account rule.
• Exploiting errors, glitches or technical faults in games for financial gain.
• Coordinating bets across multiple accounts to guarantee winnings or exploit bonus structures.
• Using the platform for any form of money laundering, fraud or other illegal financial activity.
• Providing false, inaccurate or misleading information during registration or identity verification.
• Attempting to access another user's account without their permission.
• Engaging in any activity that disrupts, damages or places unreasonable load on the platform's infrastructure.

8 Responsible Gaming

288 Wine is committed to providing a gaming environment that is enjoyable and sustainable. The platform is designed for adult entertainment and should not be used as a source of income or as a way to recover financial losses. We actively encourage all players to manage their activity responsibly.

The following tools are available to all registered players from within the account settings section:

• Deposit limits: Set daily, weekly or monthly PKR deposit caps. Once set, limits cannot be increased immediately — a cooling-off period applies to prevent impulsive decisions.
• Session reminders: Configure time alerts that notify you after a defined period of continuous play.
• Self-exclusion: Temporarily restrict access to your account for a set period. During self-exclusion, you will not receive promotional communications from the platform.

If gaming is causing you financial stress or anxiety, we strongly encourage you to use the self-exclusion tool and take a break. The platform is always here when you are ready to return in a healthy state of mind. Please visit our dedicated Responsible Gaming page for full guidance and resources.

9 Account Suspension & Closure

288 Wine reserves the right to suspend or permanently close any account at its sole discretion. Circumstances that may lead to suspension or closure include, but are not limited to:

• Breach of any part of these Terms and Conditions.
• Failure to complete identity verification within the required timeframe.
• Reasonable suspicion of fraudulent activity, money laundering or collusion.
• A chargeback or dispute raised against a deposit made to the platform.
• Detection of a duplicate account associated with the same individual.
• A self-exclusion request submitted by the account holder.

Where an account is closed for reasons other than a terms violation, any verified balance remaining in the account will be returned to the account holder via their registered payment method, subject to standard withdrawal processing times. Where closure results from a terms violation, balances may be forfeited entirely.

You may also request voluntary account closure at any time by contacting customer support. Upon closure, your account data will be retained in accordance with our Privacy Policy for the period required by applicable record-keeping obligations.

10 Intellectual Property

All content on the 288 Wine platform — including but not limited to the brand name, logo, website design, graphics, game interfaces, text, promotional materials and software — is the intellectual property of 288 Wine or its licensed content providers. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only. You may not:

• Copy, reproduce, distribute or publicly display any part of the platform without prior written permission.
• Reverse engineer, decompile or attempt to extract the source code of any software used on the platform.
• Use the 288 Wine brand, logo or any associated trademarks for any commercial purpose without authorisation.
• Scrape, crawl or systematically extract data from the platform by automated means.

11 Limitation of Liability

288 Wine provides the platform on an "as available" basis. While we make every reasonable effort to ensure uninterrupted service, we do not guarantee that the platform will be available at all times or free from technical faults.

To the fullest extent permitted under applicable law, 288 Wine will not be liable for:

• Any loss of profits, revenue, data or opportunity arising from your use of the platform.
• Losses resulting from temporary unavailability of the platform due to maintenance, technical faults or circumstances beyond our control.
• Losses resulting from your failure to maintain account security or from unauthorised access to your account.
• The accuracy or availability of third-party game content, odds data or sports results.
• Any indirect, consequential or incidental losses of any kind.

12 Privacy & Data

Your privacy is important to us. The collection, storage and use of your personal data is governed by our Privacy Policy, which forms part of these Terms and Conditions by reference. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

In summary, we collect personal information for the purposes of account management, identity verification, payment processing, customer support and the delivery of personalised promotions. We do not sell your personal data to third parties. Data is retained for the period required by applicable record-keeping obligations and is then securely deleted.

For full details on how your data is handled, please visit our Privacy Policy page.

13 Amendments to These Terms

288 Wine reserves the right to amend, update or replace these Terms and Conditions at any time. Where changes are material, we will make reasonable efforts to notify registered users through a notice on the platform or via the contact details associated with your account.

It is your responsibility to review the Terms and Conditions periodically. The "Last updated" date at the top of this page indicates when the most recent revision was made. Your continued use of the platform following the posting of any update constitutes your acceptance of the revised terms. If you do not agree with the updated terms, you should close your account and cease using the platform.

14 Contact Us

If you have any questions about these Terms and Conditions or need clarification on any point, our customer support team is available around the clock. You can reach us through the support section within the platform or via the email address listed in the footer of this page.

For questions specifically about responsible gaming tools, deposit limits or self-exclusion, please visit the Responsible Gaming page where full guidance is available. For account-specific queries, please log in before contacting support so that your account can be identified promptly.